Return & Refund Policy

At Carbon & Cotton, every item is made specifically for you once your order is placed. Because our products are made-to-order, we do not accept returns, exchanges, or refunds.

All sales are final & There is absolutely No returns!

Please make sure to review product details carefully before purchasing, including sizing information and shipping details. Once an order is submitted, it cannot be changed or canceled.

We are not responsible for delays caused by shipping carriers or for packages marked as delivered.

By placing an order with Carbon & Cotton, you agree to this policy.

If you're like me you spend a large portion of your day on the internet and social media, and if you're also like me you have seen multiple websites similar to this one that try to use all the marketing and psychological strategies to get you to buy their bad products for obscene amounts of money. It’s something that has become extremely common online, and over time it’s one of the biggest things that has started to annoy me about the way many brands operate on the internet.

You’ll often see a post or advertisement claiming something like “25% OFF,” but in reality they originally set the price extremely high just to make the discount look appealing. The goal isn’t to give you a real deal—it’s to trick your brain into thinking you're getting one. When you look closer, the “sale” price is often what the item should have cost in the first place. It’s a marketing strategy that relies on psychological pressure rather than honest value.

Here at Carbon & Cotton, we don’t do it that way. If you see something is on sale, it actually is. I’m not using fake discounts or inflated pricing as a marketing technique to try to push people into buying something they otherwise wouldn’t. The goal is simple: offer products at a fair price from the start, and only run real sales when there’s an actual reason to do so.

In addition, I actually want to build relationships with my customers, not just fill in bogus contact details and ignore all the messages that come in afterward. When someone reaches out, I believe they deserve a real response from a real person who cares about the brand they’re running. That level of honesty and communication is something I think has been lost with a lot of online businesses.

If you don’t believe me, feel free to reach out. I’m always open to hearing from people, answering questions, or even just talking about ideas and feedback. THAT is what we do different here at Carbon & Cotton and will continue to do forever.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.